Toward a better healthcare experience

With HINT, we turn the patient voice into smart insights that support improving healthcare service quality.

Vision

Our approach focuses on improving customer experience and strengthening the reputation of healthcare facilities by meeting their needs and achieving the intended goals.

Solutions

We transform data into a decision-support tool for healthcare leadership, improving services while focusing on identifying and leveraging strengths and building a sustainable quality culture.

About us

HINT Company for measuring healthcare service quality

We help healthcare providers improve service quality and patient experience through intelligent solutions driven by data and the voice of the patient.

Accurate collection and analysis of healthcare data
Patient experience measurement using global standards
Turning data into actionable decisions
Sustainable improvement within healthcare facilities

WHO IHI HCAHPS Picker

We also rely on modern indicators such as NPS, CSAT, and CES to provide accurate insight that supports decision-making and elevates healthcare quality.

Data collection methods

SMS or WhatsApp messages

Accessing all reviewers in an easy and direct way

NFC cards

Smart interactive solutions enable patients to share their experience instantly upon contact.

telephone call

Gathering feedback and evaluations directly through human interaction ensures a deep understanding of reviewers' needs.

QR Code

Flexible digital channels allow reviewers to easily evaluate their experience via a quick scan from any location.

Field visits

A realistic and comprehensive assessment of the patient's journey through monitoring details and analyzing strengths and opportunities for improvement.

Hint Services

Smart solutions to improve patient experience and raise the quality of healthcare services

Hint helps healthcare facilities reduce non-medical complaints by providing effective solutions for handling internal feedback and complaints quickly and efficiently, contributing to improving patient experience and enhancing the quality of services provided.

Direct communication channels

Establishing effective communication channels between customers and management to ensure a rapid response.

Strengths and weaknesses analysis

Measuring performance and identifying opportunities for improvement within healthcare facilities.

Improving ratings

Contributing to increasing patient satisfaction and enhancing the evaluation of the healthcare facility.

Improving the level of service

Improving the quality of services at all levels and enhancing the patient experience.

Service quality

Discovering strengths

A thorough analysis to identify areas of excellence and underlying opportunities.

Smart analysis

KPI Tools

Key performance indicators for monitoring progress and continuous improvement.

Performance measurement

competitive environment

To promote a spirit of positive competition between departments.

Team Motivation

Google rating increase

Improving digital assessment and building patient trust.

Digital reputation